Refunds & Returns Policy

Under Irish consumer law, all goods sold online must be of satisfactory quality, fit for purpose and as described. If the goods you receive are faulty, damaged, incorrect or do not meet these standards, you are entitled to a remedy. Depending on the circumstances, this may include a repair, replacement or a full refund. Where a refund is appropriate, it will be issued using the original payment method unless otherwise agreed, and a credit note will not be offered in place of a refund unless you specifically consent.

For online or distance sales, you have the right to cancel your order within 14 days of receiving the goods, without providing a reason. To exercise this right, you must notify us in writing within 14 days of receiving your order and return the goods within 14 days of notifying us. Once we receive the returned goods, or proof that they have been returned, we will issue a refund within 14 days.

Returned goods must be unused, in their original condition, and include the original packaging where possible. You may be responsible for the cost of return postage unless the goods are faulty, damaged, or incorrect.

The right to cancel does not apply to custom-made or personalised items, goods made to your specifications, perishable goods, or sealed goods that are not suitable for return once opened for health or hygiene reasons.

A valid proof of purchase, such as an order confirmation email or receipt, may be required to process a return or refund. Refunds will be issued using the original payment method unless otherwise agreed. Processing times may vary depending on your payment provider.

If you wish to report a fault, request a return, or exercise your right to cancel, please contact us at info@offcutmetal.com, +(0)353 358144, or at Unit 22, IDA Industrial Estate, Cork Road, Waterford, X91 X251.

This policy does not affect your statutory rights under Irish or EU consumer protection law. For more information, please visit the Competition and Consumer Protection Commission (CCPC) at ccpc.ie.