Shipping Policy

We aim to process and dispatch all orders as quickly as possible. Orders are usually processed within 1–3 business days after payment is confirmed. Please note that processing times may be longer during busy periods, public holidays, or special promotions. You will receive a confirmation email once your order has been processed and is ready for dispatch.

For deliveries within Ireland, we use trusted courier services to ensure your order reaches you safely. Estimated delivery times are typically 3–5 business days from the date of dispatch, though these times may vary by location and courier service. You will receive tracking information via email, where available, so you can monitor the progress of your order.

For orders outside Ireland, shipping times may vary depending on your location, local postal services, and customs clearance procedures. Estimated delivery times will be provided at checkout, but please allow additional time for customs processing. Any applicable customs duties, import taxes, or other charges are the responsibility of the customer.

Shipping costs are calculated at checkout based on your chosen delivery method and destination. Any applicable taxes or customs fees for international orders are not included in the shipping cost and must be paid by the customer.

We take care to ensure your order arrives safely, but we are not responsible for delays or issues caused by the courier, customs, or other events outside our control, including extreme weather or postal service disruptions. If your order arrives damaged, or if you receive the wrong item, please contact us immediately at [your email address] with your order number and a description of the issue. We will arrange for a replacement or refund in line with our Refunds & Returns Policy.

Please ensure that the delivery address you provide is accurate and complete. We are not responsible for orders that are lost, delayed, or returned due to incorrect address information provided by the customer.

If you have any questions or concerns about shipping, delivery times, or costs, please contact us at info@offcutmetal.com or +353(0)51 358144.